All orders made by you through the Website or phone are subject to acceptance. We may choose not to accept your order for any reason.
If the goods you wish to order are not available from stock we will contact you by email and you will have the option to:
• wait until the goods are available from stock;
• cancel your order in accordance with our Cancellation & Returns Policy.
When your order has been received we will confirm the details via email (confirmation email). If the details differ from your requested order details please contact us within 24hrs of receiving the confirmation email. The details will be reviewed and in some cases the order cancelled.
All details, descriptions and prices for the goods appearing on the Web site are correct at the time when the information was inputted. You should check any received goods on arrival to ensure all is correct and there is no damage to any item.
Prices that are reduced for sales and promotions are only valid for the specified period.
We reserve the right to adjust the price and specification of any item on the Web site at our discretion.
We reserve the right to withdraw items from the Website at any time. We will not be held responsible by anybody or any parties for withdrawal of items or for refusing to process an order for any reason.
The total cost of your order is the price of the goods plus taxes. This will be confirmed to you as set out in the ‘Orders’ section.
Payment can be made via credit card, postal order or by cash (direct payment) at time of order.
No goods/products will be dispatched until monies have been received.
A receipt or pro-forma invoice will be issued after the successful purchase of items/products from Grounded Gardens. .
We are not responsible for any other importation taxes, sales taxes or charges that may be levied at the delivery destination.
Should you wish to cancel your order you must do so within 12 hours of placing your initial order. An email of confirmation of the cancellation will be sent to you by us confirming the cancellation of the order. Orders canceled after this time will not be accepted as canceled and you will be liable to pay for the complete order.
If you have any queries, feel free to contact with us